All orders will be charged in Canadian Dollars.

Shipping

To insure you get your products quickly, we ship all in stock items within 3 business days.

Return Policy

If you wish to return items purchased on our website, you have 10 days for a refund (less shipping and handling charges incured by Dear-Born Baby), or 30 days for exchange or store credit.  Items must be in their original packaging, unused, and resalable condition. The return also must be accompanied with a return authorization number issued by Dear-Born Baby. You can obtain this Return Authorization Number by emailing us. In the event that the customer sends an incomplete return, a 15% restocking fee will be charged. Upon receipt of returned item, a full refund will be applied, minus the actual cost of shipping and handling that was incured ny Dear-Born Baby. All shipping costs are the responsibility of customer including the return shipping cost and the cost of shipping the package to you. We are not responsible for lost or damaged packages in shipping it back to us.

For more information about our return policy please email or call us toll free 1-800-567-BABY.

Non Returnable Items: For health and hygienic reasons, we are unable to accept returns on some products. These products include, but are not limited to: Potty seats, nursing bras, diaper pails, liners, , feeding accessories, bottles, breast pumps, pacifiers, nursing pads, nursing pillows, layette, teethers, thermometers, pacifiers, bath tubs and bathing accessories, lotions and powders. There are no returns on products marked as closeout, special orders and clearance items.

Damaged & Defective Items: Dear-Born Baby makes every effort to ensure that your purchases are delivered in good condition. However, if you receive a damaged item, please contact us within 10 business days to report the problem. After 10 days, Dear-Born Baby cannot replace damaged items and all remaining issues must be addressed by the manufacturer. Dear-Born Baby is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need instructions or replacement parts we recommend that you contact the manufacturer before contacting us as these matters are usually covered under the manufacturer’s warranty. In the event that you need further assistance with a defective item, please contact us. If possible, we will replace damaged parts or send a replacement at no additional cost to you. Dear-Born Baby reserves the right to replace defective parts prior to replacing a defective item. In the event that a replacement part is not available we will arrange to pick up the defective item and a replacement will be sent out after we receive the defective item, at no additional charge. Replacement orders or replacement parts for defective items are not eligible for express shipping. Defective items are not are not eligible for refunds unless item is discontinued or no longer available.

Canceling an Order: All of our in stock orders ship the following business day. Please contact us within the first 24 hours after placing your order. If the item has already shipped, we will be unable to cancel your order. In such an event, refer to our Returns and Exchanges policy above. Please note, email cancellations will NOT be honored. We will be happy to cancel an order so long as the customer contacts us by phone and it is done so prior to the item shipping.

Refusal of Delivery: Any order refused is charged a $20.00 fee and customer is responsible for any other costs that occur during the delivery process.

Incorrect Shipping Information: If a package is returned to Dear-Born Baby due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.

Fees: Dear-Born Baby will not be responsible for any financial charges you may incur by your banking institution or delivery provider.

Email Updates: Periodically we send emails out to inform our customers of specials or promotions that they might be interested in. You are not added to this list unless you subscribe yourself, or indicate, when checking out - that you would like to be updated. There is an automatic unsubscribe link at the bottom of every Email Update, if you choose to unsubscribe at a later date.

Dear-Born Reserves the right to makes changes to terms & conditions of sale at any time, any changes will be posted on this page.