Shipping & delivery policy

Delivery/Receiving Guidelines

These guidelines must be followed in order to ensure the option of returning any of the products purchased:

1. For insurance purposes, many packages will require a signature. You must be present to receive, inspect, and sign for your delivery if a signature is required.
2. Before signing/receiving the package:

• Check to ensure you have received the proper number of packages
• Check for damaged packaging

3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.
4. Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, they must be reported within 48 hours of the delivery date. We know it’s exciting to get these deliveries but please make sure you have thoroughly unpacked every box before reporting any issues. To report your findings please email us with your order # and the details with images to info@dearbornbaby.com and we will send you instructions. (See our Return Process and Policy).

Order Turn-around-Time

It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-3 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Shipments will probably take longer during peak buying periods such as, but not limited to, special events, Black Friday, Christmas etc, and we appreciate your patience with this. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

We ship Monday through Friday, excluding holidays.

Keeping Track of Your Order

Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. If you have any questions please email info@dearbornbaby.com and we will follow up with all the information you need. Please remember to include your order#.

Returns /exchanges

Please see the separate policy for this.

Damaged Items

Damaged items must be reported within 48 hours of receiving your order. Please take pictures of the damaged product and the manufacturers label (white label) and email them to info@dearbornbaby.com along with your order number. We will respond with information specific to your situation and intended action we will be taking in order to make things right.

Shipping Surcharges

Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order, we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
These exception areas include:
Yukon, Northwest Territories, Nunavut & the following postal codes:

British Columbia: V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G

Manitoba: R0B, R8N, R8A, R9A, R0L

Alberta: T0H, T8S, T0G, T0A, T0P

Saskatchewan: S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Quebec: G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T

Ontario: P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T

Newfoundland & Labrador: A0P, A0R, A2V, A0K, A0A

Nova Scotia: B0E

Please note that Dear-Born Baby reserves the right not to ship and cancel an order for any reason.